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Refund Policy

Last updated: June 2026

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1. Our Commitment

At DoodleWarm, we want you to be completely happy with your purchase. If something isn't right, we're here to make it right. Please read our refund policy carefully so you know exactly what to expect.

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2. Eligibility for a Refund

You may be eligible for a refund or replacement if:

  • Your item arrives damaged or defective

  • Your item is significantly different from the product description

  • Your order never arrives within the estimated delivery window

  • You received the wrong item

Refund requests must be submitted within 30 days of delivery to be eligible.

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3. How to Request a Refund

To start a refund request, please contact us at suporte.doodlewarm@gmail.com with the following information:

  • Your full name

  • Your order number

  • A description of the issue

  • Photos or video evidence of the problem (where applicable)

We aim to respond to all refund requests within 48 hours on business days.

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4. Do You Need to Return the Item?

In most cases, no. Because we operate as a global dropshipping business, return shipping costs often exceed the value of the product itself. In the majority of cases, we will issue a refund or send a replacement without asking you to ship the item back. We reserve the right to request photo or video evidence of any damage or defect before approving a refund or replacement. We also reserve the right to request a physical return in exceptional circumstances, in which case we will provide clear instructions and cover reasonable return shipping costs.

 

5. Refund Options

Once your refund request is approved, we will offer one of the following resolutions depending on the nature of your issue:

  • Full refund — returned to your original payment method

  • Partial refund — where the issue is minor or cosmetic

  • Replacement — a new item sent to your address at no extra cost

  • Store credit — if preferred by the customer

 

6. Refund Processing Time

Once your refund is approved, please allow 5 to 7 business days for the amount to appear back on your original payment method. Processing times may vary depending on your bank or card provider.

 

7. Non-Refundable Situations

We are unable to issue a refund in the following circumstances:

  • The refund request is submitted more than 30 days after delivery

  • The item has been used, damaged, or altered by the customer

  • The customer simply changed their mind after the item has been dispatched, unless the item is unused and in its original condition

  • Delays caused by customs, postal services, or other factors outside our control

 

8. Late or Missing Refunds

If you have not received your refund within 7 business days of approval, please take the following steps:

  • Check your bank account again

  • Contact your card provider, as processing times may vary

  • Contact your bank directly

If you have done all of the above and still have not received your refund, please contact us at suporte.doodlewarm@gmail.com and we will investigate immediately.

 

9. Wrong Item Received

If you receive an item that is different from what you ordered, please contact us at suporte.doodlewarm@gmail.com within 14 days of delivery with your order number and a photo of the item received. We will send the correct item or issue a full refund at no cost to you.

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10. Order Cancellations

If you wish to cancel your order, please contact us at suporte.doodlewarm@gmail.com as soon as possible. If your order has not yet been dispatched, we will cancel it and issue a full refund. If your order has already been dispatched, we are unable to cancel it but you may request a refund after delivery in accordance with this policy.

 

11. Chargebacks

We encourage customers to contact us directly at suporte.doodlewarm@gmail.com before initiating a chargeback with their bank or card provider. In most cases, we are able to resolve issues quickly and to your satisfaction. Unwarranted chargebacks may result in the cancellation of future orders.

 

12. Contact

For any refund or return related questions, please contact us at:

Email: suporte.doodlewarm@gmail.com
Website: doodlewarm.com

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We aim to respond to all enquiries within 24 hours on business days.

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