Shipping Policy

Last updated: June 2026

 

1. Free Shipping

DoodleWarm offers free shipping on all orders. No minimum spend required. The shipping cost you see at checkout is always £0.

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2. Order Processing

All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or UK public holidays will be processed on the next available business day. You will receive an email confirmation with your order details immediately after purchase.

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3. Delivery Times

We currently ship to the United Kingdom. Estimated delivery times are as follows:

Standard Delivery — Free 7 to 14 business days after dispatch

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Please note that delivery times are estimates and may vary due to factors outside our control, including high demand periods, weather conditions, or postal service disruptions.

 

4. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your order in real time. Please allow up to 48 hours for tracking information to update after you receive your dispatch notification.

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If you have not received a tracking email within 3 business days of placing your order, please check your spam folder or contact us at suporte.doodlewarm@gmail.com.

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5. How We Ship

DoodleWarm operates as a dropshipping business. This means your order is fulfilled and shipped directly from our supplier to your delivery address. This allows us to offer a wide range of quality products at competitive prices with free shipping on every order.

 

6. Delivery Address

Please ensure your delivery address is complete and accurate at the time of placing your order. DoodleWarm is not responsible for orders delivered to an incorrect address provided by the customer. If you need to update your delivery address, contact us immediately at suporte.doodlewarm@gmail.com before your order is dispatched.

 

7. Customs & Import Duties

As our products are shipped internationally, your order may be subject to customs inspection. In most cases, orders to the UK under £135 are not subject to import duties. However, DoodleWarm is not responsible for any customs fees, taxes, or delays imposed by UK Border Force or any other authority. These charges, if applicable, are the responsibility of the customer.

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8. Lost or Delayed Orders

If your order has not arrived within 20 business days of your dispatch notification, please contact us at suporte.doodlewarm@gmail.com with your order number. We will investigate with our shipping partner and, where appropriate, issue a replacement or full refund.

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9. Damaged in Transit

If your order arrives damaged due to transit, please contact us within 7 days of delivery at suporte.doodlewarm@gmail.com with your order number and photos of the damage. We will arrange a replacement or refund as quickly as possible.

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10. Multiple Items

If you order more than one product, your items may arrive in separate packages and at different times, as they may be dispatched from different suppliers. This is normal and does not indicate a problem with your order.

 

11. Contact

For any shipping-related questions, please contact us at suporte.doodlewarm@gmail.com. We aim to respond to all enquiries within 24 hours on business days.